Student Technical Services

If you require technology support, please access the resources below.

Contacting Student Technical Services

Student Technical Services help students with how to use Brightspace, Kaltura Virtual Classroom, Kaltura, email etc. 

Submit an online request, share your questions, give them a call or go to a drop-in session!

Common access issues

If you’re having trouble accessing Brightspace or joining a Kaltura Virtual Classroom session, the Common Access Issues page can help. It includes troubleshooting tips for the most frequent login and connectivity problems. Be sure to consult this page first—it’s often the quickest way to resolve issues before contacting Student Technical Services.

supported platforms

Brightspace is NIC’s learning environment platform. Direct URL: https://mycourses.nic.bc.ca.

Access Brightspace

Here are some quick links for self-serve support.

  • NIC Learn Anywhere – Brightspace: Webpage
  • NIC Student Quick Start Guide: PDF Handout
  • Brightspace YouTube Playlist for Learners: Webpage

Kaltura is NIC’s video storage and streaming platform. You have access to it via Brightspace > Kaltura My Media from blue navigation bar on main page.

  • NIC Learn Anywhere – Kaltura: Webpage, Kaltura Virtual Classroom: Webpage
  • Kaltura Learning Help: Webpage
  • Kaltura Capture (free screencasting and video capture software): Webpage

Download a FREE version of Adobe Acrobat Reader. If you require “Adobe Acrobat Pro” (full version) Adobe offers a discounted version for students.  

  • Download Free Acrobat Reader: Webpage

As a NIC student, you can download a FREE version of Microsoft Office 365.

  • Download Instructions from NIC Student Technical Services: Webpage
  • Microsoft Minimum System Requirements BEFORE Downloading: Webpage